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Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal data.

1 Introduction

Welcome to Sahem Relief & Humanitarian Aid. We are committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website and services.

By using this website, you agree to the practices described in this policy. If you do not agree with any part of this policy, please do not use the website.

We comply with all applicable laws and regulations for the protection of personal data, including relevant local and international laws.

2 Data We Collect

We collect the following types of personal data:

Personal Info

  • Full Name
  • Email
  • Phone Number
  • Postal Address

Payment Info

  • Payment Method Type
  • Last 4 Card Digits
  • Transaction ID
  • We do not store full card data

Usage Data

  • IP Address
  • Browser Type
  • Operating System
  • Pages Visited & Duration

Volunteer Data

  • Skills & Experience
  • Geographic Area
  • Available Times
  • Profile Photo

3 How We Use Your Data

We use the personal data we collect for the following purposes:

Donation ProcessingProcessing and managing financial donations, sending payment notifications and financial reports.
CommunicationSending updates about our relief campaigns, impact reports, donation receipts, and urgent news.
Identity VerificationVerifying donor and volunteer identities to prevent fraud and ensure platform security.
Service ImprovementAnalyzing usage data to improve user experience and develop our relief services.
Legal ComplianceComplying with applicable laws and regulations, including anti-money laundering and counter-terrorism financing laws.
Reporting & TransparencyPreparing financial and relief reports for donors and regulatory bodies to ensure transparency.

4 Data Sharing with Third Parties

We are committed to not selling your personal data to any third party. We may only share your data in the following cases:

Party Purpose Safeguards
Payment Gateways (Stripe, PayPal) Payment Processing PCI DSS, SSL Encryption
Email Service Providers Sending Receipts & Updates Data Protection Agreements
Government Regulatory Bodies Legal Compliance By Court Order or Law
Field Relief Partners Coordinating Aid Delivery Strict Confidentiality Agreements

5 Cookies

We use cookies to enhance your experience on our website. Types of cookies used include:

Essential CookiesRequired for proper website functionality (user session, donation cart, language preferences).
Analytics CookiesHelp us understand how visitors use the website (Google Analytics) to improve content.
Functional CookiesRemember your preferences like dark mode or font size for a personalized experience.

You can control cookies through your browser settings. Note that disabling some cookies may affect website functionality.

6 Payment Security

We take the security of your financial transactions seriously. We implement the following measures:

SSL/TLS Encryption All data encrypted in transit
PCI DSS Compliant with card data security standards
Tokenization We do not store card data on our servers

We use trusted, certified payment gateways (Stripe, PayPal) and cryptocurrency processing. All transactions occur over secure servers certified by international information security authorities.

7 Your Rights

You have the following rights regarding your personal data:

AccessRequest a copy of your personal data stored with us.
RectificationRequest correction of inaccurate or incomplete data.
ErasureRequest deletion of your personal data (subject to legal obligations).
ObjectionObject to processing of your data for marketing purposes.
PortabilityRequest transfer of your data to another service provider.
RestrictionRequest restriction of processing your data under certain circumstances.

To exercise any of these rights, please contact us via email or the contact form on the website.

8 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Donation Data: Retained for a minimum of 7 years for tax and financial compliance.
  • Account Data: Retained throughout account activity, automatically deleted after 3 years of inactivity.
  • Usage Data: Retained for one year for analysis and service improvement.
  • Security Logs: Retained for 6 months for fraud prevention purposes.

After the retention period ends, data is securely deleted or anonymized so it can no longer be linked to you.

9 Children's Privacy

Our website is designed for individuals aged 18 years or older. We do not knowingly collect personal data from children under 18.

If we learn that we have collected personal data from a child under 18 without parental consent, we will delete that data immediately. If you believe your child has provided us with personal data, please contact us immediately.

10 Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the "Last Updated" date at the top.

In the case of material changes, we will notify you via email or through a prominent notice on our website before the changes take effect.

We encourage you to review this page periodically to stay informed about our latest privacy practices.

Last Updated: 2026-09-03

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